Frequently Asked Questions
Here, you'll find answers to common questions about our event rental services. Whether you're curious about our rental options, delivery details or the rental period, we've got you covered! If you have any other questions, feel free to reach out to us on our contact page, by clicking the "let's chat" button or via email at windsweptpinerentals@gmail.com.
How long is the 'rental period?'
The 'Rental Period" is for the day before your event to the day after. For example, if your event is on a Saturday, you have access to your rentals on Friday until Sunday.
Any additional days required will be a charge of $100/day. Also, any rentals required over a holiday (ie. Thanksgiving, Long weekends, Christmas) will be an additional charge of $50.
How do I secure my rentals?
In order to secure your rentals for your special day, a 30% deposit is required as well as a signed contract between you and Windswept Pine Event Rentals. Rental availability is on a first-come-first-serve basis and upon receipt of deposit and finalized contract - you are secured!
Can I add/remove items after I have already signed my contract?
When planning your event, you have the flexibility to add new items to your rental package, subject to availability. Please ensure that you provide your final numbers and rental package details at least two weeks before your event. Keep in mind that any additions made after signing the preliminary contract are not guaranteed and will depend on availability.
While you can add as many items as you need, removing items is only allowed once, so be sure finalize your requirements carefully.
What is your refund policy?
Please note that all 30% deposits are non-refundable.
In the case of rescheduling due to unforeseen circumstances, such as weather you can transfer your rental package to a new event date, subject to item availability. If you decide to cancel without rescheduling, you will not be required to pay the remaining balance but as previously stated, the 30% deposit is non-refundable.
Do you deliver and/or pick up?
YES! We deliver within 150 km of our rental unit located in Waubaushene, Ontario.
Delivery / Pick up by Windswept Pine Event Rentals is calculated based on the following:
1. Local deliveries (within 25km) will be $85
2. Longer distances (>25km but less than 150km) will be flat rate of $100 + $2.50 per kilometer
2. If delivery requires a trailer to be hauled, an additional $85 will be billed.
3. Upon delivery there must be a location and time for drop off (must be agreed upon prior to delivery) and someone available to direct us.
4. Following your event, all rentals must be ready for pick up (ie. chairs stacked, pillows in bags). Time for pick up must also be pre-arranged
If YOU prefer to pick up and drop off from our rental storage unit in Waubaushene, it is free! Please ensure you have a vehicle that will protect our rentals from damage (ie. weather) and you are properly securing the rentals according to traffic regulations.
Do you set up your rental items?
No! Set up and take down of your rental package is entirely up to you or your event staff. More details will be outlined in your contract regarding this. Contact us if you have more questions!